IT Management Pricing

Support & Management Pricing

How It Works.

We give you a variety of options for selecting the support and management services you require. Whether you require services for a single device or several, continuous assistance or one-time support, we can help!

Determine how many devices you have and support needs

Is it a single desktop or an entire network?

 

While our hourly assistance option provides fixes for sporadic problems, our support plans give the best value for service.

Submit your request to us

Use the form below to submit your request for the services you require. We give you a comprehensive estimate that includes a breakdown of all repairs, project-related costs, notes and/or justification, etc.

Review and approve your request for support

The prices for device support are included in the yearly, monthly, and hourly plans. These rates do not cover the entire amount of your bill, which may include additional expenses for repairs, such as in the event that a product is broken or any parts required to fix a device.

 

Before any support is given, a detailed report outlining your support needs and associated expenses will be forwarded for approval. ​

Support is on the way!

Support will actively work with you to remedy what you need as soon as we receive your request.

What's included

We Provided the
Following Services with Each Plan

Device Management & Monitoring

Maintain your systems and safeguard them from potential future issues.

Device Protection

Hardware & Software based security for networks and computers.³

 

Data Backup & Restore

Protecting your valuable data from catastrophic and unpredictable losses.

 

Network & Firewall Support

Connectivity between systems and protecting your infrastructure from attacks.

Server & Database Management

Business servers to database SQL servers hosting applications and sensitive data.

Licensing and SaaS

Supplying, managing and maintaining your cloud applications.

 

On-site or Remote Support

Unlimited support requests.

 

Knowledgebase & Tech Coaching

Providing assistance for understanding your systems.

Custom Reports

Analytical and data driven reports for your devices.

 

Our Pricing

IT Support and Management Options

Annual plan

$480/per yr
  • Save $180 compared to the monthly plan

Monthly plan

$55/per mo
  • for 12 months

Hourly Support

$30/per hour

Request Support

Contact Form Demo

Still Uncertain?

We are offering best IT Support and Management Services in town with best experts available even if you don't want a subscription plan.

IT Services

Frequently Asked Questions

Here are some of the queries our clients have posed to us on the type of support they require and how to more effectively meet their needs since making decisions can be challenging!
Why do you offer a monthly support plan?
    We can easily support and manage your systems on a daily basis with the help of monthly support plans. Whether you are brand-new to technology or have been using various forms of tech for a long time, neither matter! For many, it can be a chore to maintain their systems, deal with problems as they emerge, protect their devices and data, and monitor and maintain their systems continuously. Our monthly support plans address all of these issues and give you peace of mind by assuring you that your systems’ integrity and security are solid.

    Additionally, we offer tools for you to see how things are progressing. Whether one of your devices experienced a catastrophic occurrence last month or if your firewall permitted specific traffic for a predetermined amount of time. Our in-depth, targeted reports can help you by letting you know where your data is coming from and going. Reports can help you make decisions about replacing your hardware and software by giving you information about the history of your devices’ health.
What if I have more than 1 device that needs support?
What matters is whether your assistance is required on a regular basis or just occasionally. You won’t have to worry about reoccurring problems, sporadic problems, or even new hardware you acquired but don’t know how to install properly if you choose a plan over the hourly support option. While selecting the hourly support option over a plan enables you to quickly resolve an issue or complete a single deployment without needing management and monitoring services.

Please get in touch with us so that we can better assess the appropriate course of action for your needs if you are unclear about which option to select.
What if I don't need support for the entire month?
When requiring help or any other kind of service, it is crucial to make sure you pick the appropriate option. It just doesn’t make sense to sign up for a support package, have us handle everything, and then ask for a refund the next day. Because of this, we do not grant refunds for any of our services.

When it comes to any of our hardware that was installed, we do issue refunds in certain circumstances. If your service required us to buy hardware and you decided it is no longer needed or not what you expected, we would return the money we spent on the hardware on your behalf within 30 days of installation being complete. Every type of hardware removal is subject to our hourly support pricing.
What brands and system do you work with?
There is no such thing as technology that is “one size fits all.” As a result, we help with every request and need for technology that comes our way. We will continue to try to resolve the problem regardless of whether you are using a Windows XP workstation or a cloud Linux-based database server. We do not confine ourselves to a single supplier either, such as Microsoft or Dell, when we require new hardware or software. We’ll collaborate with you to decide on…

  1. What is the core issue if there is one?
  2. What is the age of the hardware that has to be replaced?
  3. Which option—a newly released product on the market, a pre-built machine, or a custom built machine made just for you—would be most advantageous?
  4. Is the price for hardware more than the actual need or request? or is price even a factor?
  5. What issues with performance or errors are there that might be easily resolved without needing to buy new hardware or software?
We give you options from a variety of merchants, suppliers, and manufacturers with regard to all of these queries and more to ensure you obtain what you require. It’s crucial to keep in mind that a used item is never completely out of date or seen as “trash”. Refurbished systems continue to be a fantastic option to obtain performance for your money.
How do you go about providing support?
According to demand or necessity, we provide both local on-site service and remote support. You must live within a reasonable driving distance of our regional office to qualify for on-site help. The ideal choice for individuals that need ongoing/active administration and maintenance of their systems is remote help.

As a result, we might ask you to outsource some installations that call for the actual installation of hardware or software. For larger projects, we will collaborate with you to ensure that your IT needs are addressed and supported in order to complete your project.

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Putting trust in technology

What Our Customers Say

Our customers stick with us and are raving about our services because they trust us with their technology.

I recently changed our IT provider to Cybertek Defense, and I will always be appreciative. Cybertek responds to service tickets with lightning speed and always offers a timely solution with excellent communication.

James Sonville

The interactions my business has had with Cybertek have always been positive. really grateful for their assistance and services.

Annita Wullfo

With the services provided by Cybertek Defense, we are really happy. We used another provider for years without realizing what we were getting out of it. Our old workstations and server were replaced when CD arrived. They worked with our schedule to get us up and running quickly. I really appreciate your excellent IT support. We are quite pleased with the services and would strongly suggest them to others!

Eric Nickelson

Cybertek Defense has continually made an impression on us. All support tickets are immediately resolved by skilled, enjoyable support specialists.
Their work is consistently well-organized, precise, and exhaustive.
There is no doubt that Cybertek Defense is giving us top-notch technology support, and we have a lot of trust in them to keep our sensitive data safe and secure.

Mark Wright